At ChillTool ("we," "us," or "our"), we respect your privacy and are dedicated to upholding the highest standards of data protection. This Privacy Policy ("Policy") applies when you:
Download, install, or use our desktop or mobile application ("Software");
Engage with our customer support, marketing communications, or other services ("Services");
By utilizing or using our Site, Software or Services, you expressly consent to the practices described in this Policy. This Policy operates in conjunction with our Terms of Service and any supplemental agreements, which together constitute the complete understanding between you and ChillTool regarding data handling. For clarity, please review the Policy thoroughly to make informed decisions about your engagement with our Site, Software or Services.
1. Information We Collect
We collect the following data to provide and improve our Service. The information may include but not limited to:
A. Information You
Account Data: Name, email address, and payment details (if purchasing a premium plan).
User Content: Recordings, screenshots, or audio/video files you create using Chill Recorder (stored locally unless you choose to share them).
Communications: Support requests, feedback, or survey responses.
B. Automatically Collected Data
Usage Data: IP address, device type, OS version, and interactions with our Software /Sites (e.g., features accessed, session duration).
Cookies & Tracking: We use cookies (small text files) to enhance functionality, analyze trends, and personalize your experience. You can manage preference via browser settings.
2. How We Use Your Information
We process your data to:
Deliver, maintain, and improve our Software and Services.
Process transactions and provide customer support.
Respond to support requests or prevent fraudulent activity.
Send Service-related notices, Software updates or marketing emails (opt-out anytime).
We do not sell your data to any third parties.
3. Data Sharing & Disclosure
We may share information with:
Service Providers: Trusted vendors (e.g., payment processors, cloud storage providers, and analytics tools) who assist in operating our Service under strict confidentiality agreements.
Legal Compliance: If required by law (e.g., subpoenas, GDPR requests).
Business Transfers: In case of mergers, acquisitions, or asset sales (users will be notified).
4. Data Security
We implement industry-standard measures (SSL encryption, access controls) to protect your data. However, no method is 100% secure – please use strong passwords and keep your device secure.
5. Your Privacy Rights
Depending on your location (e.g., EU, California), you may:
Access, correct, or delete your personal data.
Opt out of marketing emails.
Withdraw consent (where applicable).
Lodge complaints with a data protection authority.
To exercise these rights, contact us at [support@chilltool.com].
6. International Data Transfers
Data may be processed globally and may be transferred across borders in compliance with applicable data protection laws, including the GDPR for EEA/UK transfers and CCPA/CPRA for California residents. We implement appropriate safeguards such as EU Standard Contractual Clauses (SCCs) and additional technical measures (e.g., encryption) to protect cross-border data transfers. We regularly review and update our transfer mechanisms to align with evolving regulations.
7. Children's Privacy
Our Services is committed to protecting the privacy of children,and we are not intended for users under 13 (or 16 in the EU). We will delete inadvertent collections of children's data upon discovery.
8. Privacy Updates
We may update this policy periodically. Continued use after changes constitutes acceptance.
9. Contact Us
ChillTool is fully committed to protecting user privacy across all our products and services. We value your trust and welcome any feedback regarding our data protection measures.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at: "support@chilltool.com"